mbeautylounge cheap polish?

I ordered $300 of polishes in January and have yet to see a single one. They are ignoring my messages exceot for when i tell them that their self-imposed 6 week timescale for delivery has passed – then they just tell me that they have re-shipped my order.

I have moved house since my first order and they don’t even acknowledge that. I don’t believe for a second that they have sent me anything, they are just keeping my money.

Rude, unprofessional and incompetent fraudsters.

MBeautylounge aka my worst online shopping experience ever.
I apologize in advance, this will take a while, but I have a lot of very bad things to say about this company.
So here is my story: I was desperately looking for ZOYA nail polishes which are hard to come by in Europe. On some nail artist website (I can’t remember which nail artist), I saw that she recommended MBeautylounge and that they sold ZOYA polishes (and quite cheap). The website seemed legit, it said that they accepted PayPal transactions so on 16 March 2014, over five months ago, I placed an order of 97$ (around 70€) worth of nail polishes.
Right after the transaction though, I realised that I had not been paying with PayPal, that this option was not actually available (I was tired that day, never buy stuff when you are tired :D). I started to question the legitimacy of the website and searched for reviews. And then, I flipped. All the reviews were absolutely terrible. I sent a message to the helpdesk of MBeautylounge to cancel the order right away (also on 16 March), then I contacted my bank to cancel the transaction but they said they could not do such a thing.
I was getting desperate, but on 25 March 2014 I received the following message from the helpdesk: “Thank you for contacting Mbeauty Lounge. I have messaged my supervisor, once your order is canceled it takes 7-14 business days for payment to reflect on your card mam” (yes, they did call me “mam” and misspelled “cancelled”). However unprofessionally written, I thought that they would stick to their word and so I waited for two weeks. But still nothing. Worse, my order was suddenly marked as shipped even though I had not received any shipping notification!
And it only got worse. I wrote to them again asking for my refund (or at least for a confirmation that the products had indeed been shipped, which I don’t believe they were) but did not receive any satisfactory answer. I tried being nice, being angry, I tried launching a complaint on the Better Business Bureau, I tried begging them for an answer and nothing worked. It seems like they really believe I must be quite stupid since on 25 June they sent me the following message: “ Thank you for contacting Mbeauty Lounge. sorry for the delay, I will notify the shipping dept of this issue. IF your order was lost we will get another right out to you” to which I replied the following: “Hi, Thank you but this is not what I am asking for. I asked for the cancellation of my order on the very same day that I placed it and on 25 March (3 months ago!) you said that you would cancel my order and that the payment would take 7-14 business day to reflect on my card. What I am asking is that you honour what you said and refund me.” They of course did not answer and closed the topic. But on 27 August when I tried to contact them again, they sent me the very same message. Word for word.
So here you have it. This company is a scam, they don’t accept PayPal even though their website says so, they are not authorised retailer for ZOYA and OPI does not authorise them to use their name either. They don’t have a phone number or address anywhere (lesson learned: if you can’t find any phone number or address on a company’s website: don’t buy from them, they are not legit!). They have about a hundred complaints registered on the Better Business Bureau. I lost my money as I don’t think I will ever get a refund nor my nail polishes, but if I can save you from going through the same trouble, I guess this story will have at least one positive outcome.

If you managed to read the whole thing, have a good day and and don’t get scammed 😉
Cheers,
Sarah

I bought 33 nail polish may 9th for $254. And I never receive my order !!! I sent several messages and they answered when they wanted. After 3 and a half months they stopped answering. So don’t order on mbeautylounge !! They are thieves !!!

MBEAUTY LOUNGE IS A SCAM! I ordered $99.63 worth of Gelish Polish back on the 18th April. To date I still have not received my order. There is no actual email address nor is there a contact number to call anyone – this seems very suss. They do have an online enquiry thing which all they send back generic emails. However, I did receive a message back which was very short & blunt saying that my order has been reshipped, when I asked where my original order was they said it went missing. I have not heard anything back since. I have made a dispute claim thorugh my bank and awaiting a report from them. As they do not offer paypal, they are unable to assist. Just want everyone to be aware, so they do not make the same mistake as I did (plus a few other friends).

Attention DO NOT PLEASE DONT ORDER FROM HERE I PLACE MY ORDER AN APRIL AND STILL DIDNT RECEIVE MY ORDER.AND ITS JULY THIS DONT MAKE NO SENSE YEA THEY HAVE CHEAP POLISH BUT YOU WILL NEVER SEE IT.ITS LIKE THEY JUST TOOK MY MONEY AND THEM MAIN ISSUE IS THAT THEY HAVE NO TELEPHONE NUMBER SO U CAN CONTACT THEM . #HITSCAM ITS LIKE I PAID FOR SOMETHING I DIDNT EVEN RECEIVE. NEVER AGAIN WILL I ORDER FROM THEM BUT ITS COOL THEY CAN KEEP THAT $8.00 BECAUAE GOD DONT LIKE UGLY .#sooverthem

And good thing I didnt buy more then one cause I really would went off. Going get to the button of this .

So has anyone bought anything within the last few months from mbeautylounge?
If so, how did the order go? Products correct? Shipping time?

Thanks ladies xx

I’d contact my credit card company/ pay pal directly if I were you to file a complaint and get your $ back. Attach your emails to mbeauty lounge as evidence.

I bought $170 worth of opi nail polish for Christmas presents……. Still waiting for my order. I’ve emailed them three times, they haven’t offered me any help as of yet nor replied to my third email… I would highly recommend not shopping/ordering through them. 13 weeks is a bit rediculous to wait on any order!!

If anyone has any suggestions on what I can do to get through to them, that would be great too!

wow, thank goodness I ran into this forum because I was making planning a huge haul!
The site does look a little weird, but I never thought it could be so dodgy!
Thanks so much for the warnings and to the ladies who did order, I hope you get all the right polishes soon!!

I ordered a whole heap of Zoya polishes from them recently and things were fine. The shipping was crazy expensive and took a while but that’s to be expected for orders from the US. It sucks for all the BH members that received half empty orders and cruddy customer service though. I know how frustrating shopping online can be.