Hi bh Beauties
Great expose for card users not so much for banks, here`s something everyone should know banks actually have a duty of care not that they will share this with their customers. In the event of fraud occurring they are legally bound to have preventative measures in place to eliminate such practices.
The key is for the customer to provide all the information relevant to such fraud and then put in writing a timeframe in which the bank must provide acknowledgement and receipt of the shared problem.
It is also advantageous to provide the same information via email if you wish as a good tracking measure to the banking ombudsmen and at every turn note the person time and date you communicate the issue with.
This is a sure fire way to eliminate a lengthy outcome. A friend of mine did just this and also claimed interest on the monies from her bank!