I purchased this with high hopes as I love the normal lip balm and the new berry. I’ve had sunburnt lips once and it was the worst thing. I felt so self conscious. So decided to give this a try... Read full review
I purchased this with high hopes as I love the normal lip balm and the new berry. I’ve had sunburnt lips once and it was the worst thing. I felt so self conscious. So decided to give this a try as the normal range is quite good. I applied constantly while at the beach this weekend, wore a hat, constant reapplying and my bottom lip is completely blistered today. I will never use this product again. Days out from Xmas and my lip is pretty much one giant sore blister. The consistency of the product is lumpy and has a gross taste. Really disappointed and scarred literally. I will stick to the Bondi sands
Response from The Dermal Therapy Team
Hi BecLiddy,
At the outset, please accept our sincere apologies for your experience and the delay in responding to your review. Unfortunately we did not receive notification of your negative experience with our product. The best way for us to quickly respond to any product queries is to contact us directly as review platforms are not always able to be monitored.
What you have experienced sounds like a reaction to the product / an ingredient in the product. This is not something we would expect and we would greatly appreciate talking with you directly so that we may be able to log your issue and also, noting you already use and love some of our other lip products, we could perhaps help suggest what in this product may have been an issue for you and, arrange to send you replacement product if you would be interested in something else.
We pride ourselves on delivering highly efficacious skincare products and feedback such as that which you have shared is upsetting and concerning to us.
Please could you reach out to our Customer Service team on customerservice@dermaltherapy.com.au, so we may help you further.
Kind Regards,
Dermal Therapy
