I like to try new things from the Rewards Room and got this because my hair is\'nt as thick as I would like and thought it was worth a shot. My husband jumped on this even though I did\'nt have... Read full review
I like to try new things from the Rewards Room and got this because my hair is'nt as thick as I would like and thought it was worth a shot. My husband jumped on this even though I did'nt have him in mind when I ordered it, He has a receding hairline and typical male pattern baldness. For me it wasnt nice to use, it left my scalp feeling irritated and I only used it twice. It contains a lot of mineral sulfates and caffeine so that may have been a cause. My hair felt quite nice after using it and had more bounce to it. My husband used it regularly and felt that it left his hair feeling more conditioned and less brittle, it's both a shampoo and conditioner. However he did feel it left a build-up in his hair and could feel more and more of a residue the longer he used it. I believe this product can make your hair feel thicker but it really is'nt growing any differently, and I would not repurchase it.
Response from The Dermal Therapy Team
Hi Lisa359,
Thank you for taking the time to share your feedback and opinion on our new Hair Restoring Shampoo & Conditioner.
We appreciate you choosing one of our products and are thrilled to hear that you wanted to trial something different and that you (and your husband) gave it a go. We are however sorry to hear that the experience was not what you had hoped for.
You have shared some really interesting points on your review, including how it hasn’t really made a difference in how your husband’s hair grew. Our Hair Restoring Shampoo & Conditioner is designed specifically to help strengthen and stimulate hair and reduce hair loss, however in some cases, the Hair Restoring Serum would be more suitable as it contains a dual active complex to tackle hair loss from every angle:
- Vitamin B-complex and essential elements which are necessary hair nutrients
- RedensylTM, a breakthrough hair stimulating ingredient that targets hair at the cellular level
Please also be mindful that hair growth is a slow process, and we expect noticeable changes to take 12 weeks.
What you experienced does sound like a reaction to the product or an ingredient in it. This is not something we would expect and we would greatly appreciate the chance to talk with you directly so that we may be able to log your issue and perhaps we could also help suggest what in this product may have been an issue for you and, arrange to send you replacement product if you would be interested in something else.
We pride ourselves on delivering highly efficacious skincare products and feedback such as the one you have shared do concern us and also provide room for our learning.
Could you please reach out to our Customer Service team on customerservice@dermaltherapy.com.au, so we may help you further.
Looking forward to hearing from you soon,
The Dermal Therapy Team.