What we do

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Our credo

Our vision is for beautyheaven to be a fun, reliable and user-friendly one-stop shop for beauty advice, news, product details and events. While we’ve got the inside industry knowledge to keep you in the loop, beautyheaven is more than an online magazine; it’s a community, where members are empowered to create their own personal beautyheaven by customising their experience, reviewing products, interacting with us and other members and contributing content. We’ll tell you what we think, but we want to know what you think too, so we invite you to get involved. Welcome to beautyheaven – you’re among friends.

FAQs

Why become a member of beautyheaven?
Think of beautyheaven membership as a VIP pass to the glamorous world of beauty. When logged in as a member you can:

• Create your personal beautyheaven by filling in your profile
• Review products listed on this site
• Swap tips, news and goss with other members in the forum
• Comment on articles
• Vote in polls
• Get your hands on exclusive giveaways, prizes and goodies
• Find out what’s hot in beautyheaven with the Heaven Sent newsletter, beamed fresh into your inbox each week

Join the beautyheaven A-list now!

How do I become a beautyheaven member?
It’s easy. Just hit Register in the top right corner of beautyheaven and fill in your details. Or just click here now!

Which browser is best for viewing beautyheaven?
We recommend Mozilla, Mozilla Firefox or Safari for the best experience.

Who reviews the products in beautyheaven?
We write about the products we’ve tried and members can review products listed in beautyheaven too. There is also a Trial Team of beautyheaven members who write reviews for us. The Trial Team reviews both products that are listed in beautyheaven and ones that are not.

Members must be signed in to write reviews of the buys they’ve tried. We invite members to be honest about their experience with any product, but we ask that reviews are also helpful for other readers. Find out what makes a review most helpful here.

How do I find products?
Beautyheaven has an ever-expanding database of products from luxury, popular and cult beauty brands. You’ll find it on the homepage under Find products by. Easier to navigate than your average department store floor, the database can be searched by specific product name or brand, product type (eg. cleanser), skin or hair type, ingredient (eg. AHA), keyword (eg. blue).

Alternatively, you can simply browse brands and products by category. Just go to the Products tab on the top navigation bar and take it from there!

Which brands have their products listed in beautyheaven?
Loads. Go to all brands (under the Products tab on the top navigation bar) for an A-Z.

How can I buy the products listed in beautyheaven?
Beautyheaven offers visitors the opportunity to purchase a selection of beauty products from its extensive database. This is facilitated only through authorised distribution channels. This means that when you click on the BUY button next to a featured product, you are directed to an official Australian distributor of that brand. Beautyheaven only works with official distributors in order to ensure that the products you purchase are genuine.

If there is no BUY button next to the product that you want, look for the stockist number/details or web address on the top right of the brand listing. 


What is the relationship between beautyheaven and the websites which sell the products?
Beautyheaven is a publisher and the official beauty brands which sell products through their own websites are called merchants. When you choose to purchase a product using the  button on beautyheaven you are actually purchasing that product from one of our merchants. While beautyheaven works closely with merchants so that we can guarantee genuine products, and we are happy to help with any queries regarding information on the brands, in the case of product returns, delivery issues or refunds please contact the merchant directly. Merchant contact details/phone numbers are listed on beautyheaven.

The brand/product I am looking for doesn’t have a listing on beautyheaven. How can I find out about it?
Not every brand has signed up to list their products in beautyheaven yet. But we’re working on it! If you want to see a particular brand in beautyheaven or need info you can’t find online, drop us an email at editorial@beautyheaven.com.au. We’ll do our best!

How do I list or advertise my brand/products in beautyheaven?
Contact our national advertising manager, Laina O’Donnell – laina@beautyheaven.com.au/ 02 9555 9994.

How can I have my brand/ products written about or reviewed in beautyheaven?
Get in touch with our Editor, Debbie Selikman. Shoot press releases to debbie@beautyheaven.com.au or send products (include your contact details) to:

Debbie Selikman

Editor
Beautyheaven.com.au
12/7 Rosebery Pl
Balmain
NSW
2041

How can I advertise in the Heaven Sent newsletter?
Contact our National Advertising Manager, Laina O’Donnell – laina@beautyheaven.com.au/ 02 9555 9994.

I’d like to trade a link between beautyheaven and my site. How can I do that?
Contact info@beautyheaven.com.au.

How can I give feedback on beautyheaven?
You can chat in the forums, comment on articles, submit questions and review products if you’re a member. And you can tell us what you love and not-so-love in an email to editorial@beautyheaven.com.au.

Got a question we haven’t answered?
Drop a line to editorial@beautyheaven.com.au.

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