eleni
Bronze
Eleni
Staff
4 yrs, 11 mths ago

New Site Questions

Wooohooo!! We’re here! Say hello to the new bh!

We hope you’re loving the new site as much as we are.

But of course, we’re sure you have questions! So we’ve created this forum thread for all your queries as you navigate your way around the new place.

The bh staff will be popping in here to help you and we thank you for your patience while we get things up and running.

If you haven’t already, you will receive an email to reset your password for your member account. Once you follow these prompts you should be set up and ready to explore.

Site migration is still underway, so there are a few minor tweaks and changes to come, so please bear with us.

We also will be re-instating all beautyheaven Platinum status’s in the coming weeks, as we are aware they may not have carried over from the old site! But rest assured, we are working to fix this ASAP.

Let us know what you think!

thanks,
bh’s Eleni

1,753 comments 157 voices

Replies

  • Shop A EverydayPlatinumShop A Everyday
    Founding Member
    Platinum
    1 w, 5 days ago

    This morning I received an email saying my reviews are overdue. After just being told my reviews had been accepted, this is quite confusing

    Reply Report
    • Lisa359PlatinumLisa359
      Platinum
      7 hrs, 54 mins ago

      So have I, why are these sent out when it’s been confirmed that they have been submitted?

      Reply Report
      • Shop A EverydayPlatinumShop A Everyday
        Founding Member
        Platinum
        3 hrs, 25 mins ago

        Hi Lisa, yes I got those emails too and was told I will be removed from the trial team
        Apparently it’s incorrect but it is upsetting too

        Reply Report
    • Lisa359PlatinumLisa359
      Platinum
      7 hrs, 54 mins ago

      I’ve had 2 reminder emails now , this morning (Sunday) another one telling me I have 24 hours or I am never getting another trial, Yikes!

      Reply Report
    • misfortune8PlatinumMisfortune8
      Founding Member
      Platinum
      1 w, 4 days ago

      That glitch has been going on for EVERY TT since the site “updates” in 2021! & like all the other glitches since then, Bh has been claiming they were working on fixing it – I wouldn’t hold my breath.

      Reply Report
    • jatzPlatinumJatz
      Founding Member
      Platinum
      1 w, 4 days ago

      I got the same email ShopA this morning so I just came in to check, and my reviews are all in, but points are not in yet.

      Reply Report
  • Shop A EverydayPlatinumShop A Everyday
    Founding Member
    Platinum
    1 w, 6 days ago

    Mine haven’t been approved yet and no points awarded, but apparenty they are accepted which is good jatz

    Reply Report
  • Shop A EverydayPlatinumShop A Everyday
    Founding Member
    Platinum
    1 w, 6 days ago

    Had a reply saying there is no survey for this discovery bag, and out reviews have all been accepted so no rewriting reviews, yeah

    Reply Report
    • jatzPlatinumJatz
      Founding Member
      Platinum
      1 w, 5 days ago

      Yes I emailed them this morning and mentioned your name and Sparkle and they replied really quickly that our reviews are there but not showing yet. Thank goodness 🙂

      Reply Report
  • Shop A EverydayPlatinumShop A Everyday
    Founding Member
    Platinum
    2 wks ago

    For those on the trial team, I am having difficulties with the link, i did all my 4 reviews, then it takes me to “survey” which just wont go anywhere. If i click the link again, it’s starting again, as in write the 4 reviews again. I have emailed BH for help so i don’t know if my 4 reviews have gone through or not. I hope i get a reply soon, not a your reviews are overdue email as I did type them all up on Saturday

    Reply Report
    • jatzPlatinumJatz
      Founding Member
      Platinum
      1 w, 6 days ago

      I did my reviews on Sat and it said they went through but then something came up and said submit and it wouldn’t go anywhere. I have looked today if my reviews went in or not now.

      Reply Report
    • jatzPlatinumJatz
      Founding Member
      Platinum
      1 w, 6 days ago

      I hope mine went through also. Did them Saturday but the submit button to do survey wouldn’t move.

      Reply Report
    • jatzPlatinumJatz
      Founding Member
      Platinum
      1 w, 6 days ago

      I did my reviews as soon as I saw the email. It said all sent and then the submit button came up for the survey I assume and it wouldn’t go anywhere when I clicked on it. Hope this goes through as I have tried 3 times last night and it goes to that wordpress error.

      Reply Report
    • Sparkle 77PlatinumSparkle 77
      Platinum
      1 w, 6 days ago

      I have had the same issue Shop. All 4 reviews gone because I couldn’t complete the survey.

      Reply Report
    • Lisa359PlatinumLisa359
      Platinum
      2 wks ago

      Me too , I really hope I don’t have to rewrite my reviews, it takes quite a bit of time.

      • This reply was modified 2 weeks ago by Lisa359Lisa359.
      Reply Report
      • Lisa359PlatinumLisa359
        Platinum
        1 w, 6 days ago

        Sorry wrong member lol , I have a comment in moderation, never happened before.

        Reply Report
  • misfortune8PlatinumMisfortune8
    Founding Member
    Platinum
    2 wks, 1 day ago

    @JuJu47, this is an old thread & @Hofpack is a spammer.

    Reply Report
  • SeezoraPlatinumSeezora
    Platinum
    7 mths ago

    I got a “page unresponsive” for 5 mins after that last post.

    Reply Report
  • SeezoraPlatinumSeezora
    Platinum
    7 mths ago

    Goodness, what’s happened to the website? I tried to log in a few times last year, and I got a critical error so I gave up, thinking maintenance was happening. Just spent three days trying to log in, and it’s so laggy, with errors. I changed my password and that solved one of the critical error issues. It’s still bad! I’m testing to see if I can post without another critical error.

    Reply Report
    • misfortune8PlatinumMisfortune8
      Founding Member
      Platinum
      7 mths ago

      G’day, @Seezora! Long time, no see!

      Bh no longer monitors this thread. As you’ve found, there are still a lot of site problems & much less forum activity as a result.

      Happy belated Birthday, for Sunday! There’s a cake for you on the Birthday Wishes thread.

      Reply Report
      • SeezoraPlatinumSeezora
        Platinum
        7 mths ago

        Thank you Misfortunate8 for explaining How frustrating for everyone! I’ll go check out my cake 😀

        Reply Report
  • jupiterPlatinumJupiter
    Platinum
    9 mths, 2 wks ago

    Hi @Team bh, could you kindly ask tech to look into the constant ‘critical errors’ that are stopping normal users including myself from commenting in the forums? Anything longer seems to trigger the error. And sometimes we do need to write longer comments for things that need more detail. Thanks.

    Reply Report
  • Forienionly
    Bronze
    Forienionly
    9 mths, 4 wks ago

    Possibly not a new site question, but wanted to ask if anyone was a member of bounty parents as well and having the same issues with getting in contact with them

    Reply Report
    • MeedeePlatinumMeedee
      Platinum
      9 mths, 4 wks ago

      Its almost impossible.
      I tried to purchase something in the rewards room and it was telling me i didnt have enough points. I had more than enough. I sent emails but heard nothing so gave up.

      Reply Report
      • Team bh
        Bronze
        Team bh
        Staff
        9 mths, 4 wks ago

        Hi Beauties!

        Any inquiries please forward them to info@beautyheaven.com.au and if you are a Bounty Parents or beautyCREW member, please contact reviewcrew@aremedia.com.au or info@bountyparents.com.au

        These inboxes are checked daily, so we would recommend checking your spam or junk just in case!

        Thanks,
        bh team xxx

        Reply Report
      • MeedeePlatinumMeedee
        9 mths, 3 wks ago

        The bountyparents email address was the one I sent an email to on the 10th of this month as I was trying to purchase a baby moniter with my points and it kept telling me that I didnt have enough points. I had more than enough but now the product has been purchased by someone else. I did ask if someone could get back to me asap as i didnt want to miss out.

        Ah well.

        Reply Report
  • Miss_85PlatinumMiss_85
    10 mths, 1 w ago

    As my message appeared, I’m going to post what I tried to originally post in the Bargain Alert 2.0 topic.


    @Jupiter     Yes, you right. In 2023, I placed an order in late November and received a free eye serum.

    Speaking of which, I happened to visit the website yesterday and this pop up ad appeared, ‘A moisturising gift – shop from November 8 – 14 and choose a complimentary qualifying moisturiser with any Ordinary product*’ *conditions apply.

    After adding products that I intend to purchase, I was given the opportunity to select from one of three moisturisers (30ml Natural Moisturising Factors +HA, 30ml Natural Moisturising Factors +Beta Glucan or 30ml Natural Moisturising Factors +PhytoCeramides).

    The one thing I noticed from the pop up ad was the ‘…shop from November 8 – 14…’. As the 23% off promotion ends on December 7, could there be a possibility as @Jupiter had mentioned that a free serum is on offer to orders placed in late November?

    Reply Report
    • Lisa359PlatinumLisa359
      9 mths, 3 wks ago

      I hope so @Miss_85 I got the complimentary moisturiser, and I wouldn’t mind ordering a few more things before the sale ends.

      Reply Report
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