Lush website?

Hi Selina,

It’s Megan here from Lush. I’m sorry you didn’t receive an email from us. Although we sent an email out to our online customers on Monday 14 February, some of the emails have not arrived for a number of reasons. We are currently in the process of contacting these people via other methods.

If you didn’t receive the email, please contact the Lush Customer Care team by calling 1300 587 428 or emailing: enquiries@lush.com.au. This will ensure we have your correct email address on file and can notify you regarding further website updates.

Best wishes,

Megan.

I didn’t get any emails….how come..

Hi Nicky,

It’s Megan here from Lush. Thanks for your feedback regarding the website. Again, we would like to sincerely apologise to you and the rest of our online customers for any inconvenience the hacking has caused you. We are still waiting on the results of our forensic investigation to come through and Lush fully intends to share this information with the public, as soon as it becomes available to us.

We hope that by notifying our online customers on the day we discovered the breach that we were able to minimise the chance of any fraudulent activity occurring on our customers’ credit cards.

We immediately took down our website when we discovered the breach and it will be closed permanently until the launch of a brand new Lush website within the next eight weeks. While our website is down, you can continue to purchase your favourite Lush treats through our secure phone ordering service by calling 1300 587 428.

If you have any further questions about the website, our Customer Care team will be more than happy to assist you. Please feel free to call them on 1300 587 428 or email enquiries@lush.com.au

Best wishes,

Megan.

Here is another thread on Lush being hacked:
http://www.beautyheaven.com.au/forums/20/topics/9315

when i got the email i rang the bank but they didnt seem overly concerned so i didnt end up cancelling my credit card.

I also think that after this lush will really up their security so the website should be safe…should be!

you could try ringing mail order to see if their are any alternative payment methods. or maybe even just using mail order will be enough so you dont have to enter your details onto the website