sharnsbPlatinumSharnsb
Founding Member
Platinum
2 mths, 3 wks ago

Contact

Hi,

I have emailed Beautyheaven several times no reply. Replied on Facebook and Instagram with no reply.

How do we get in touch with a person?

15 comments 11 voices

Replies

  • onlyoniPlatinumOnlyoni
    Founding Member
    Platinum
    2 mths, 2 wks ago

    I’ve sent two emails in regards to the discrepancy with the Nivea trial products but no response so far. I’ve also tried phoning beautyheaven but I get a weird message something like ‘… not responding at this time. Please hang up and try again later’. When I try again I still get the same message. It’s just not good enough.

    • Saffy86PlatinumSaffy86
      Platinum
      2 mths, 2 wks ago

      I just had mine delivered last night and checked after seeing the discrepancies on the forum I made sure to check mine I also didn’t receive the right night cream I shot off a email last night haven’t heard back just yet…not sure what to do

  • Frenchy1PlatinumFrenchy1
    Founding Member
    Platinum
    2 mths, 2 wks ago

    Me too! I had trouble submitting reviews for the EA trial. No response to my email.

  • jupiterPlatinumJupiter
    Platinum
    2 mths, 2 wks ago

    I don’t know if they are short-staffed but since Eleni left, it seems like no one is really looking after the community anymore. They still get the business side of things done (product trials, articles etc) but not responsive to member enquiries.

  • sharnsbPlatinumSharnsb
    Founding Member
    Platinum
    2 mths, 2 wks ago

    After 6 weeks, 4 emails to them, i got a reply.

  • ray_jayPlatinumRay_jay
    Founding Member
    Platinum
    2 mths, 2 wks ago

    Yet they email you straight away if your review is a minute late or they need something

  • ChrystalagePlatinumChrystalage
    Founding Member
    Platinum
    2 mths, 3 wks ago

    Same here. I’ve a few months ago emailed to try and get my RR points deducted and got a reply but nothing has been done about it. I emailed back and didn’t get a reply.

  • neha.gaminePlatinumNeha.gamine
    Platinum
    2 mths, 3 wks ago

    Hi Sharnsb, I emailed them too, its been a few weeks and haven’t heard anything back. Not sure what’s happening 🙁

  • EthelindePlatinumEthelinde
    Founding Member
    Platinum
    2 mths, 3 wks ago
    • sharnsbPlatinumSharnsb
      Founding Member
      Platinum
      2 mths, 2 wks ago

      That is exactly who i emailed. Nothing.
      Pretty poor form, it is now six weeks no response. i do not expect an instant response… yet i did not expect to wait SIX weeks or more.

      • EthelindePlatinumEthelinde
        Founding Member
        Platinum
        2 mths, 2 wks ago

        Yeah, that’s pretty bad. You could try calling though (02 8114 9417) and asking if they received your email. Surely someone will pick up the phone.

      • sharnsbPlatinumSharnsb
        Founding Member
        Platinum
        2 mths, 2 wks ago

        I do not have that ability to do that during the day.
        Maybe it is time i give up with Beautyheaven.

        If i ever did that at work with a customer i would be given a warning.

  • You must be logged in to reply to this topic.