7 yrs, 7 mths ago

New review function – updating reviews!

Hi everyone,

Have you ever wanted to be able to update an old review with your new feelings and thoughts about a product? You might have tried the product in a different shade or experienced new results after using the product for longer? Well, we have some very exciting news to share with you all – we’ve just released a new function on beautyheaven that allows you to update your old reviews!

At the bottom of every review that you’ve submitted, you’ll notice that you have the option to ‘Update your review’. Simply click on this, type in your updated review, click ‘Submit my update’ and you’re done!

Once your updated review has been approved, it will appear at the bottom of your original review with the date it was updated. An update on an old review isn’t an opportunity to earn points, but rather the chance to share any new thoughts/opinions you have on a product. Oh, and please keep in mind that you can only update a review once, so make sure you include everything you want to say!

We hope you find this new function useful, and please let us know if you have any feedback below!

bh’s Rosie x

58 comments 32 voices

Replies

  • 4 yrs, 9 mths ago

    UPDATE:
    Bh’s Lauren
    has fixed this up! I’ve already had updates published!

  • 4 yrs, 11 mths ago

    UPDATE:
    Bh’s Lauren has replied & will get in touch with the dev. team to see what’s happened.

    Meanwhile, I’m keeping an eye out on the products I’ve updated to see if the updates appear. Remember, we don’t get any points for updating our old reviews.

    • 4 yrs, 11 mths ago

      That`s good news M8 🙂
      Of course, not for points but we owe it to those who`ll read it with expectations of honest opinion.

  • 4 yrs, 12 mths ago

    I updated a review about two months ago but my update is not visible. I updated the review and I reduced my star rating as my repeat purchase of the product was not as good.Someone looking at the review may wonder why there’s a two star rating with the original positive review.

  • 4 yrs, 12 mths ago

    I have updated two reviews so far and while I can see updated star rating I don’t see the update on detail. Am I missing something?

    • 4 yrs, 12 mths ago

      Yohanna mentioned, a few months ago, that we couldn`t update our reviews any more. I tried it & she was right – we can only change the star rating but not add any text.

      I`ve previously updated reviews successfully. Another glitch!

      • 4 yrs, 12 mths ago

        Is there anyway to grab a BH team member`s attention here?

        I thought the update feature was great and we often change our mind about a product after long term usage or learn something new and want to add that. It would actually look funny if we just change the star rating without any reference ..isn`t it? Like – oh this one has 4 star rating but the review says product is shit. Must be written after couple of wine glasses 😛

      • 4 yrs, 12 mths ago

        I updated a review last week and it submitted ok but isn`t there now (maybe it`s `pending`, do updates go for approval too?) – I changed the stars and wrote my update and why I was changing it. I also noticed that when I go to my notifications it only shows the last one, do they disappear after a while?

      • 4 yrs, 12 mths ago

        Yes, I`ll update when I get an answer.

        lindylou: you wrote “”I also noticed that when I go to my notifications it only shows the last one, do they disappear after a while?””

        I`m not sure what you`re referring to. Messages stay in your message box until you mark them individually as read, or click “”Mark all messages as read””.

      • 4 yrs, 11 mths ago

        I think you`re right – I probably marked all as read (and promptly forgot I`d done it!). I checked my updated review and it has reduced the stars but not added the update. I`ve got another I want to reduce from 4 or 5 to 1 but I`m not going to bother until this glitch is sorted.

      • 4 yrs, 12 mths ago

        You`re right, Peach! I think it`s time to email again. I`ve got to rack my brain to work out WHO to email though.


        [EDIT] I`ve just shot off an email to Lauren at lauren@beautyheaven.com.au

      • 4 yrs, 12 mths ago

        Great work Mis8. Please let us know if you hear back from her. xo

    • 4 yrs, 12 mths ago

      No, this has happened to me too Peach perfect. Ages ago I submitted an update for my review of a Minenssey mask I got at last year`s Best in Beauty event, but only saw the updated star rating & not the words I`d typed. Another glitch methinks.

      • 4 yrs, 12 mths ago

        That`s sad – my main reason for update was because I found a better way of using that product.

  • 7 yrs ago

    Didn’t realise I could do this, but might need to do it for a couple of reviews to fix my typos if nothing else.

    • 7 yrs ago

      As far as I`m aware, you cannot edit your original review for typing errors etc. The update option is for adding extra information which is visible after your original review. For instance: you can change your opinion on the product after using it for longer, give feedback on new shades that you`ve tried, alert readers to issues you`ve had with the product. I`ve updated a few of my reviews, and I was able to change my star rating for them.

  • This is a great feature. Sometimes I review a product after a short space of time perhaps due to a trial team timeframe requirement and my thoughts change on product whether it may be positive or negative. I did a review on a brow serum last year which I want to revise at some point.

  • 7 yrs ago

    So amazing to have this option! After using one product for much longer time (I picked it up in one of Beautoriums and initially was just ok and due to the review date, I did it after just using a product for couple of times…), I had to update and give it a better rating!

    Same as with misfortune, star rating changed immediately after updating, but the updated review did not go trough. So just today I have checked, and it all went trough. Yay!

  • 7 yrs, 1 mth ago

    Thought I’d mention the Bonus 5 points for Reviews on this current forum

    From now until 9am Friday 17th Feb

    10 points for each review submitted!

    Here’s the link – hope it works!

    Be our Valentine – Earn bonus points for reviews

  • 7 yrs, 1 mth ago

    In regards to my review updates that I submitted but were not approved, I have just received a response from the lovely Beth England:

    “thanks for getting in touch and apologies for the delay publishing your review updates. Recently new team member has begun doing review approvals – I’ve now brought her up to speed with the ‘review updates’ (which sit separately to pending reviews in our site’s back end). Your updates have now been published – and any further updates you submit should be published promptly moving forward!

    Thanks so much for your patience and understanding, and have a lovely evening.

    Thanks,
    Beth”

    • 7 yrs, 1 mth ago

      Hey Petal, you legend! I`ve just checked & my pending updates have been published!

  • 7 yrs, 1 mth ago

    maybe they have too many review to sort throuugh and taking awhile”?

    • 7 yrs, 1 mth ago

      That was my thinking initially too, however I`ve written new reviews after the updated old reviews & the new reviews have all been published in a timely manner.

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