10 yrs, 12 mths ago

Birthday points = 0

Hi Bh ladies
I got an email Thursday for my birthday saying i was getting 100 birthday points, when i went into my beauty heaven it said happy birthday but 0 points not 100. I sent 2 emails one Thursday and one yesterday but probably not to the right person! Who deals with point problems?
Please help

19 comments 17 voices

Replies

  • 2 yrs, 7 mths ago

    Happy birthday Am and to all LEO’s . I think it is a system issue as bonus review points are not downloading properly. Hopefully it will be fixed before the next Rewards room .

  • 2 yrs, 7 mths ago

    Well today is my birthday, checked and no automatic birthday points so the IT system has failed again.

    The past couple of years I have had to email asking for my points, yet some members do get theirs automatically. Not sure who to email either as staff has changed over the years and it would be more difficult for those who are working from home too.

  • 3 yrs, 7 mths ago

    I didn’t receive my birthday points.Just email them general enquiry no reply still.Is anyone got there birthday points?

  • 4 yrs, 8 mths ago

    Actually I did get an email too from Lauren!

  • 4 yrs, 8 mths ago

    I didn’t get an email but I did get my points so thanks Lauren and thanks gals for explaining the process

  • 4 yrs, 8 mths ago

    I wanted to email Lauren about my missing birthday points, but is that too harsh (given that I’ve already commented?

  • 4 yrs, 8 mths ago

    I didn’t receive my birthday points either and I’ve emailed the general enquiries email twice now. Does anyone know if Laura is still the correct person to email about this since this thread is a bit old now? Any help appreciated!

  • 4 yrs, 9 mths ago

    Hi everyone, my birthday was at the end of May. I didn’t receive an email or the point.
    I sent Laura a email yet. Hope I do next week. They will be busy.
    Good luck.

  • 8 yrs, 6 mths ago

    There are quite a few birthday points threads. I posted on one of them about not getting my birthday points (for 27th) & I wasn’t going to email BH because I thought they’d be too busy with mini-beautorium.

    My points came through yesterday! Yay 100 points! Thanks BH!

  • 8 yrs, 7 mths ago

    I neither received the points for my birthday yesterday, nor did I get an email. I’m sending them one right now to hopefully get it sorted.

    EDIT @ 9PM: I’ve now got the points, thanks Beth & BH team!

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