Minenssey Flannel Flower Absolute Trial Team

I hate this type of response as well, it really blames the consumer and makes it feel like it`s your fault the product didn`t work. I`ve complained here before about companies that just dismiss your experience and try to blame you.

Yes, I hastily submitted my review for the serum a few days ago when I was worried about my computer. I assume that my review was sent to the company as it hasn`t yet been published.

Petal you can check if that’s the case by going in to the product review page as if you are going to write a review.

Instead of it saying Submit a review or You have already submitted a review, it might say Review Pending (or something similar) which lets you know Bh has received it and it’s been passed over to the brand for comment/feedback.

Kassalee, sorry about the delay in responding to your post as I`ve only just seen it. I checked the product listing for the serum, and there was a note at the bottom saying that my review was pending – just like you said!

I get this message at the bottom of the Minenssey Flannel Flower Absolute review page.

Thanks misfortune8 that’s the message I’ve had. Hard to notice on a little screen but at least you know Bh have received your review.

Yes i recall you mentioning the computer issue and submitting earlier than you had wanted to.

Do companies have a say in whether a review is printed or not? Or do BH just pass on the lower rating reviews to give the company a chance to response?

Oonga I’ve had two reviews recently where publishing has been delayed – and it says Review Pending as I’ve mentioned to Petal.

One review (from a big brand) was published with no brand response and the other (from a small new brand) had a very lengthy response – pretty much a standard one though and not that helpful to the issue I had – but a response nonetheless.

I can’t remember now whether I received the review points when my review was actually published or when Bh initially received it.

Think I kept checking the product reviews and eventually saw it there – maybe 2-3 weeks later. I know Bh are stretched but it would be helpful to be alerted if a brand had responded.

I remember having a review published and looking at it months later to see a brand response – too late then to follow up on it.

I think Bh don’t hold back publishing bad reviews – as long as they’re not abusive and you have legitimate reasons for your low rating.
And they give the brand a right of reply.

Otherwise what’s the point of reviews!

Oh good to hear they don’t decline reviews. It would be disappointing if they did and I would have been surprised if bh did do that.

I always get my points when the review is published, which might be same day (rare) or weeks later.

I agree with your point about brand responses. Yes, they should have the right of response; but Bh slip their response in without notifying us! I`ve been surprised to discover a brand response to my review sometime after the review was published.

4am in winter is bloody crisp, all right!

I love it!! Unless it’s raining or extra foggy and I can’t see I front of me lol