Harmony QueenPlatinumHarmony Queen
Platinum
7 yrs, 11 mths ago

Slow response delays

FYI – This is to let you know that the last week or so up to now I am experiencing very slow response on the site especially replying/posting to comments etc .
This has even happened on my mobile and it may even take half an hour for a reply to be sent .
BH , if there is anything urgent , I will send a direct email instead as not sure what is happening at the moment . Thank You .

1 comments 32 voices

Replies

  • bethePlatinumBethe
    Staff
    7 yrs, 11 mths ago

    Hi Harmony Queen,

    just jumping in here to let you know we’re grateful for your feedback and also reiterate that our tech staff are constantly working to make the site faster. We’ve had a look at the logs for your activity over the past week – just looking at yesterday’s log, we can see out of the 70 or so pages you hit, 67 were served in under 5 seconds with the bulk of them being served in under 2 seconds.

    We do see that there were 3 requests around replying to comments that took a bit longer – please know that we’re working to improve this area. Also please be aware that sometimes when we deploy new changes/fixes/updates this can cause the server to slow down momentarily – but this is all aimed at improving the site overall!

    Please send an email to info@beautyheaven.com.au if you have any further tech queries, otherwise thanks so much for your feedback once again.

    xx

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