Shocking Customer Service – Mirenesse
Has anyone esle experienced bad customer service when shopping tthrough the Mirenesse website?
This is the second time I have had a less than pleasant experience!
They recently had a stocktake sale and I purchased 3 of their ‘Sexy Secret Weapon’ Mascaras.
If you are not familiar with Mirenesse, here are their claims:
“Breakthrough Formula
SecretWeapon Mascara amazingly tubes your lashes with our innovativebreakthrough polymer formulation allowing you to build breathtakinglybeautiful lashes.
Easy Water Removal
Wantoutstandingly long, curly, voluminous lashes? Now you can have it allwith easy complete water removal – no more panda eyes!”
I have been using Mirnesse Mascara for some time and love the product however the latest purchase was shocking. The Mascara kept running leaving embarrassing marks underneath my eyes, was messy to take off not to mention stained all my towels!
I wrote to them asking for a refund. Initially they weren’t going to refund me however after some insistent emailing (HELLO – FAULTY ITEMS THAT DO NOT LIVE UP TO ANY OF THEIR CLAIMS!!) I was given a refund….
I just checked and found they haven’t refunded the postage which really bothers me as why should I have to pay for postage when I received faulty items? I have just emailed them again, asking why I wasn’t refunded postage. Very annoying considering I also had to pay for postage to return the items.
They take ages to respond to emails and did not want to accept my return/refund request.
This is the second case of bad customer service shopping with Mirenesse online. I was a VIP club member of theirs for a while and ended up cancelling it as a result.
While I was a VIP customer I took up one of the special offers and purchased the Powerlift Superstar Eye Serum…. I was sent a faulty item 4 TIMES!! It dragged on over months and they were never very helpful and very slow with replying to emails etc.
There were many other instances of crappy service while I was a ‘VIP’ – sending incorrect colours ordered, not sending the correct quantity etc.
Not impressed at all and that’s why I buy my Mirenesse through other online stores. I’m pretty annoying with the less than stellar service
Has anyone else had any other problems with shopping with Mirenesse?
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