This salon forced me to pay more for something I didn’t even ask for or wanted. Do I have the right to get a refund?
Me nor my family aren’t in the best financial situation, but somehow on my 18th birthday I finally had about $200, which is a once in a lifetime sort of thing for me. My whole life I’ve majorly depressed and anxious and because of that, I have also always been insecure about my appearance. So on my birthday I thought “Now that I have enough money, I should go get balayage done! Maybe I would look better!”
What a horrible mistake.
I booked an appointment at the hair salon, and on the day, I walked in saying I wanted to get rose gold balayage done. The stylist fully understood this, but I don’t think she even knew what balayage is now that I look back on it.
She recommended I should use a darker pink, semi permanent hair dye so in less than a week it would fade out nicely and look like rose gold balayage, and I can just touch it up myself every so often afterwards. And because in this situation she was the professional and I wasn’t, I trusted her and gave her my permission.
When she was done, my hair was a burgundy colour, but the roots didn’t even blend into the tips. There was no blending or highlighting. Nothing. Literally just some unnoticeable streaks and my hair a basic colour, no balayage. It actually looked like she used the $10 box hair dye from big w on my hair.
(This link shows a picture of how my hair looked the day after:
https://docs.google.com/document/d/1WL41cjmubhzNdkueo2GqjCIjYMy0hr-I95HZoiErR_A/edit?usp=sharing )
(and this link shows a picture of how my hair looked less than a week later:
https://docs.google.com/document/d/1BpCn_t1jexMENa2y7TtvhPmFuij2Qi_hW5oQN1niTRU/edit?usp=sharing )
My hair never looked like balayage. It never had rose gold tones in it. And now that I look back, I shouldn’t pay over $100 for something that won’t even last a week, when I could do better for $10 and it would last a lot longer. Of course, I tend to get really nervous when socialising, so I tend to not think and just agree randomly which is why this never occurred to me at the time. And apparently semi permanent balayage actually lasts 6 weeks, so I don’t know what the stylist was doing.
I understand I should have known this, but she’s the professional, and it’s her job to know these things and inform me. Right?
But there’s more . . .
On their website, it says balayage for one colour costs $117 and for two it costs $140. I didn’t want to spend much, so I only expected to pay $117, even so, the stylist never talked about prices with me, she just expected me to be made of money.
For some reason, the stylist decided to use foils in my hair and not tell me it would cost extra, she just went ahead and did it without asking me. So the total price of everything was $220 – $250, thankfully the manager was kind enough to bring it down to $180.
Even so, I ended up paying more for something I never asked for or wanted in the first place, and it didn’t even look good. The stylist never informed me about anything, she didn’t work with me to get the best look for me, it just felt like all she cared about was the money.
Of course, I am naïve to hair styling and everything, so maybe you have to have foils in your hair, even though it costs extra. But in the price list on the website, it looked optional, and they never told me otherwise.
I contacted the owner and he just acted as though it was my fault and didn’t seem to understand. He offered to do it again for free, but I also spent more for something I never asked for, so I expect a refund.
Do I have the right to get a refund? And are they wrong or am I?
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