Help!!
Help!!
Ok so scent got to get the blunt of my anger on friday night but i'll just explain to you girls whats happened then ask for your help.
On Friday my partner went in to collect Callum from daycare while I waited outside cos I cant go in until it has been confirmed there are no more cases of chickenpox (im pregnant and it may be dangerous). He was welcomed with a big red letter telling us we owe them over $1000, which for one is lies cos we pay by bpay every wk. And even if we did it was handled very unprofessionally, just by looking at the wall where all our statements he could see who owed money cos they were bright red!! Then someone had been giving out that we hadnt signed in and left a note about it...it wasnt my fault i couldnt sign him in the girl forgot to bring the book out to me and I was in a hurry...so whos to blame??? He asked one staff member who wrote it, he said he didnt know so he asked another member if they knew and she said it was the acting director. When he heard this he asked her to tell the director that the raeson i couldnt was cos the chickenpox....this was supposedly 'abusing staff'!!! Please!!! (i mean he may of been cranky cos he just finished a 36hr shift but i can garauntee he didnt abuse anyone!!) Then I was in the car and he wanted to take off his shoes and i realised the socks on him werent his...they were someone elses dirty socks!!! yuk!! I dont even mind they lost his but to put dirty socks n a child?? Then I brought him hme and changed his nappy, his bum was brigt red and covered in very sore looking rash...and wasnt cleaned properly!!! He was also starving...we got to daycare at 5.10, supper is 5...there was no signs of any dinner...so im presuming that the staff were too biusy cleanin up to get out for the wkend that they didnt bother to give the kids their dinner!!! I was chatting to one of the carers fri nyt online, who by the way wasnt there on fri, who accused my partner of abusing staff, said the sock thing was my fault cos i hadnt labelled his socks and they dont know who owns each sock. Now i may have excepted that as an excuse only one sock was in his bag so they did know which ones where his, and in my eyes its no excuse to put someone elses dirty socks on him. Did they ever hear of cross infection??? Especially with so many bugs goin around at the min!! There were a few other things we disagreed on but that was the main bits. She refused to comment on the unclean nappy!!!
So girls, am i over reacting?? Or is this really bad??
What really worries me though is that he was really hard to put down to sleep. Normally we put him in his cot and walk away and he either goes straight to sleep or talks to himself til he falls asleep. But fri i had to actually rock him to sleep he was that bad. Saturday i let him cry for nearly an hr (checking on him every few mins) but he just wouldnt sleep, then finaly at 3pm with such an overtired child i had to pt him to sleep. Sunday was the same thing but after i took him back up from his crying fir after being in the cot for half an hour he was so tired he climbed up on couch onto my lap and was asleep in seconds, but when i tried to put him into his cot he freaked. My partner had to stand there in the room til he fell asleep last night and he woke at least once an hour!!! Should I be worried that something has happened? Or is this a normal phase that kids go through and it just happened to happen after Friday??
Soory for my long winded story i just am worried!!
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He is on the list for family day care, which would be the home daycare. But unfortuantly this list is a very long list and it goes by priority...so abused kids or kids who's parents drink or abuse drugs are taken first and unfortuantly where i am living this seems to be a common occurance!!!
Ok so heres how things went with the daycare. My partner spoke to the director and she was shocked that his progress throughout the day was not being noted in his book and ensured us that from now on she would check that everything would be recorded (naps and food wat times and how much) and so far that has been done. They have gone back to putting him down for two naps a day and he seems to be alot happier and has gotten over his fear of the cot thank god. The only problem i have with this part is that he has been going down for one hour at a time for them which is fine and is better than nothing but then yesterday when the person i do not trust was working there his book conveniently said he slept 9.30-11.30 and then 2.30-3.30 which is exactly what it says on he board he does at home. I just think it is very odd that just that day he would sleep so much, especially when he was so tired when i picked him up.
As for the dirty bum, it seems a few parents have complained about this so they had a room meeting and now there will be inspections done but so far it seems to have been better...but his poor bum is still all spotty cos is was so bad!!
On tuesday the poor lad was so exhausted he had 4 naps and still went to bed at 7! I think because he is so active in between is why he still needs two naps. This is what seems to work best for him, and i think he still needs that because he still sleeps solidly 12 hrs at night only waking for water or if he wacks his head on the cot or something! I actually find he sleeps less at night when he only has one nap cos hes so overtired.
thanks for all your help and support girls its really helped having someone to vent to!!
Hi elaine, sorry I haven't replied to this but I have not been on much lately. My son is in a fantastic daycare centre and my sister is a childcare worker. What is going on at your center is not acceptable in any way. Don't allow yourself to be fobbed off, keep complaining. Not only will you help Callum but also all the other kids as well. This centre sounds poorly run and absolutely disgraceful. I am so sorry there is nothing else available but don't give up, you may be able to change things for the better. I wish you luck with this, I really feel for you. xxx
Thanks hooha.
Ive been complaining about everything that they do wrong now cos im just so over it but it seems to be helping so hopefuly it'll start looking up. The staff member i was not happy with and his wife who is the room leader have been working a lot less and the other girl who works there is alot more organised and caring so thigs have been going pretty well
Its really helped havin the support of you girls so thanks so much!!
Glad everything is improving darl, it really puts your mind at ease once you know everything is a ok where our little one's are concerned, phew.
Hi Elaine, glad to hear things are getting a bit better for ur bub! =D but i must add that the Centres out here in Liverpool sound like 5star rating compared to where ur son is...gosh! wot Hooha said IS totally unacceptable...man! im just wondering if their accreditation is up to scratch! prolly not by the looks of things. Sorry if i sound harsh, but i hate when ur putting ur money into a centre and they're not doing their jobs 100% of the time, poor Callum's bottom shouldnt be in that state, that just goes to show poor centre care!!!
argh im babbling now lol soz im just upset that these ppl are so careless!!!
Hi Elaine
glad to hear you stuck to your guns, you and your hubby are the ones who know your chlid best and if you want him to have 2 naps a day then that is exactly what they should do, after all you are one of the people paying their wages.
Just wondering does your daycare happen to be an ABC centre, as my son is in one and at the moment the staff is just changing constantly. he is always coming home wearing clothes that are not his, i always put 3 complete changes with extra undies in his bag and everything i s clearly labelled but yet he still comes home wearing things that dont belong to us, and i am sure this is because of all the staff changes along with the fact that ABC employes a lot of trainees and pays to put them thru their degrees.
having said that my daycare has annoyed me so much that as of next week my son will be going to a new daycare which happens to be much closer to home ( 5 houses down) and therefore much easier to get there and back.
good luck with them!
I work for an organisation that has family day care carers and many family day cares that are under us aswell as child care centres and out of school centres and I am in disbelief that they would actually write such a letter without putting their name on it. Our staff phone up or send out an invoice before it even gets to a certain amount - I just cant believe that they would sya that you are so far in arrears and not question the fact that it is so far in arrears and double check that their information is correct....
Im sure you would as a mother be worried and disturbed by the fact that they are not taking care of your child and having a rash on their lil bum that wasnt attended to...
very sad to hear that there are places operating out there that are treating one their children like that and two their clients like that.
For me when I have kids I would prefer to put them into a family day care because they are more personal as they are only allowed to look after a maximum seven children at any time. Which means a more personalised service to your child and less risk of the icky bugs that are often associated with child care centes which have many children (and bugs)... but then saying that if I stayed at where I am now then there is a childcare on site that would be able to look after the kids and I know all the staff... choices choices
Callum has been on family day care list since he was 2months still nothing back as he is not being abused and i have no drink or drug problems....they say these children get priority but one of my clients does fam day care and she got parents who dont even work and have no personal probs...these are people who are supposed to be bottom of the list!! So i duno wat really decides it.
Ok well here is an update onmy situation...let me get this out of the way now.....grrrrrrrr...now here we go!!!
Well everything seemed to be goin good for awhile, they started putting him for his two naps and he was happy out...but obviously this is putting the staff out some how...or one staff member anyway...and they decided to tell us he has two naps while all the while only putting him for one which made him veer overtired and cranky. My partner confronted the carer a few weeks ago wen she blatantly lied to him and actually scribbled over times written in his book to make her lies convincable....it didnt work it just got her caught out, but we let it slide that time just mentioned it to the director.
Anyway, on Monday callum was extremely tired wen we picked him up and there was only one time written for his naps so I asked if he got his second nap to which i got 'ya at 3.30' then when my partner asked (he hadnt heard me ask) he got an answer of '2.30' so i asked why it was two diff times and she said oh he slept from 2.30 to 3.30. My partner then asked why it wasnt written down when everyone elses was and she blamed the other staff member for forgetting to do it and started gettin agitated and defensive so my partner said 'the only reason im asking is because i know i have been lied to in the past and i dont want it happenin again' at this she stopped listening calling him rude saying they are doing their best they are short staffed sometimes kids dont want to sleep but callum did sleep etc etc etc bla bla bla. So my partner said 'dont worry about it i'll take it up with the director' and everyone walked away. I didnt want to fall out with anyone so i turned around and me and callum said goodbye to everyone...including this carer. Then wen i got home i sent her a msg sayin i didnt want to fall out with her cos we were friends before and she also sometimes looked after callum for us. The reply i got was that she hated fallin out with frends but hated rude people more!!! How was I rude?? I didnt open my mouth!!! And as for my partner....I do not consider someone asking about the welfare of their child to be rude.
Now on Monday the acting director called in sick which meant they were under staffed. Also, whoever done the roster was clueless cos the centre opens til 6.30 and there was only one staff member rostered on after 5pm and only 2 staff from 4-5. So when we went in at 5.30 there was two staff members on (one had worked later than she was rostered) but there was 18 kids....anyone with kids will know this is waayyy above the allowed ratio. I was told by someone that just after 5 there was 22kids and only 2carers!! This in my opinion is NOT acceptable.
So...Tues my partner called the centre and asked for the director but she had called in sick again so he asked who was in charge and was told it was the carer he had the disagreement with on monday so he just said thank you and hung up. He then called the new owner (we had been given the number last wk cos hes just taken over). My partner apologised for disrupting him and told him the reason for the phone call...in his own words...'disgusting'!! He said he thinks myself and my partner have been extremely patient with the daycare and that if it was him he would have pulled his kids out a long time ago. He also said that he thinks the way we were spoken to on Monday was 'disgusting' and that he wouldnt have just been annoyed (my partner admits he was annoyed at the carer on monday) but he would have been angry and everyone would know it!! He believes we have every right to ask questions about callum and his care. He also thought the staff problem was 'disgusting' (he likes that word lol) he told us that he gave instructions to get enough casuals in to cover the ratios and was appalled this was not done. He has promised that there will be big changes put in place to prevent this ever happening again.
Overall we were very happy with the new owner and it really sounds like he is going to try his best to fix the problem!! fingers crossed!!
Hi there Elaine , thats so not right , its still happening ? its good to hear that some one was listening and on your side , (the new director) can i ask , would it be worth reporting the center for being understaffed , and some of the other issues you have had with them . how many times does the childcare center have to make silly mistakes before its actually putting kids at risk . not saying thats the case , but 2 careers and 22 kids ! thats bad .. you have evey right to ask questions ..
ill cross my fingers for you too :D hope it get sorted
Well we were going to ring DoCS but my partner said he'd give the new director a chance to explain himself first. And it turns out the director never told him about us approaching her before so he never knew there was any problems there!!
So he was really happy we called him and has asked us to call him directly anymore if we have any problems!
I really wanted to call the accreditation place NCAC to get them reassessed cos theres no way they are complying but were going to give them 3wks (the owner said 2wks the changes will be made so i think giving him an extra wk is fair!) and if theres no improvement then I'll call.
My partner told the owner he was going to call DoCS and the he said he wouldnt blame him and that he every right to but all DoCS would do is check out the paperwork etc but that he (the new owner) was going to do alot more than that. So at least he is taking responsibility!!
I went in today (so the first day back since monday) and the carer that had the disagreement left the room!! The only thing i worry about is that they take it out on callum wen i leave. I mean we got the director and one staff member in trouble so they wont be happy.
you might find they will be extra attentive to Callum , because they know your onto them , and at the very least , at the end of the day , Adults know children are not the right person to take out there fustrations on :) not to mention look at his adorable face ! how could any one ignore that !
it does sound like the new director will get his act together qwick smart , so thats a plus .
i could tell you about some stories my sister has told me about the childcare center she was the president of , but i think it better that i email ya about them lol .(just remind me )
Oh Elain you guys have been getting it tough, I do like the sounds of this new guy though lets hope he gets this all sorted for you, these carers are emplyed to look after children and not to give attitude, that woman was way out of line darl. PS So good to hear from you :)
Ya i like him so far. I mean he said himself the daycare needs alot of work and that he is going to bring it up to standard. I thought it was funny at the end of the conversation he said im not here to make a profit im here to make a difference so if your not happy when the changes are made then i will give u your money back.... i thought it was really sweet that he wants to make a difference but to us its not about the money its about the care.
But anyway fingers crossed it'll look up from here!!
Oh emms...do i really want to hear them lol ill be getting paranoid!! The disturbing thing is...i met one of the other mums on the bus lately and she told me that if this particular woman doesnt like u then she ignores your child and doesnt like the child....which is just wrong and horrible.
She also has a grudge against my partner from the last time he had a run in there cos he apologised to the girl he spoke to saying he was sorry if she felt he was rude but he was just annoyed and wanted answers but he never apologised to her husband...to which he explained yesterday was because he only asked him one question then continued the convo with the girl so there was no way he was rude to him.
Wow how rude, fancy taking it out on a small child if you have a beef with the parent, that is so pathetic, they are in the wrong line of work if that is how they behave.
Elaine I have been absolutely horrified by your story, I hope for you, your partner and your beeeautoiful son's sake that he gets that place in another day care centre very bloody soon. I would have been in jail by now if this was happening to me, you have such resilience for fighting until the end. Have you taken it to another level so to speak, such as Tracey Grimshaw. I'd like to see this daycare centre shut down for it's incompetence. I feel for you darl, hope everything goes well for you all very very soon.
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