Advice on prize that a major company wont send out

lynx, congratulations on receiving your long-awaited for prize.

I hope you ended up receiving your prize! I thought Nivea were good with those kinds of things because they always seem to have a giveaway happening or even just trials of some products.
I’ve received 2 full size products from them to test and they both arrived really quickly

Hello beauties, thank you for all your very helpful comments on the elusive prize I won and I am happy to report got my prize, Yay. My daughter is just starting to use skincare so she was very excited to see what I got too, she will get to use the face wash and some of the face wipes. There’s moisturizer too although not suitable for my daughter so I’ll be using that.

Message from NIVEA: we apologise to the winner for the delay in fulfilling her prize. Rest assured, prizes are normally fulfilled immediately allowing 21 days for delivery. We were awaiting an order for one of the products in the prize pack, which has now been received. The prize pack is being mailed today to the winner and we have been messaging via Facebook to confirm status. NIVEA takes pride in showing care through our products, our skin care expertise and our customer service. We slipped up and we apologise.

Hopefully you receive your prize now and don’t have to followup again.

Unfortunately the marketing department that runs competitions in these companies are separate to the customer service division that you would have been calling. And so sometimes you are dealing with people who really don’t know what you’re asking them about and all they can do is pass messages through to who they think can help. Sometimes they start saying stuff to cover not knowing, which only makes it worse.

If you don’t get your prize pack in the next couple of weeks you should check the competition terms and conditions, which will usually outline how long you might have to wait for your prize. I’ve experienced ‘cash backs’ where the T&C’s gave the company 12 weeks from promotion ending to pay the cash back. I didn’t mind, as I knew what to expect, but it would obviously be concerning if you hadn’t read it. If you need to proceed with the formal complaints process described earlier, those T&C’s will form the structure around your complaint.

i don’t really know the law around winning and sending prizes, but I guess in the end they are afraid of bad publicity…

it would look bad on them when people complained that prizes are not honored right?

Awesome they are sending your prize Lynx

The update is they said they had stock issues with one product which had only reached their desk the day before I posted on their facebook site. So they are going to send it out now finally. So now I will play the waiting game with the delivery man.

Congrats on your win Lynx and I hope that you will get your prize soon.

Congratulations on winning your prize Lynx. It must be frustrating to have to keep chasing it up, I do hope they send it our to you ASAP.