10 yrs, 10 mths ago

Beautyheaven points

Hi there,
I havent logged in for a while and just checked out my profile. It says Im a Beauty Buff but I only have 504 points. So I looked back through my history and it says I spent 540 points on the Beautorium in March last year. I remember attempting to but the site crashed and I never got to complete the process, hence never received products. Is there anyway to have this fixed?

Thanks,
Centaine 🙂

18 comments 12 voices

Replies

  • 9 yrs ago

    Here it says I’ve got 380 points but still a Beauty Lover ! When are they going to update my status to Beauty Fanatic?

    It’s been a while since I moved from Fanatic to Buff so I’ve forgotten if I jumped statuses automatically or if there was a lag. But like lovejane above, contact info@beautyheaven.com.au and they’ll resolve the issue for you Maria 🙂

  • 9 yrs ago

    Here it says I’ve got 380 points but still a Beauty Lover ! When are they going to update my status to Beauty Fanatic?

  • 9 yrs, 6 mths ago

    Anyone had issues with points being added for returning to site? Mine were not added this morning.

    It depends on what time it was added yesterday, for example if the +2 points were added at 4 in the afternoon you’ll get the points today once you return to the site at 4pm today as well, or anytime later than that. If you forgot what time you got the points yesterday, just check your points log 🙂

  • 9 yrs, 11 mths ago

    I tried that. Everything is up to date but still no change. I got no reply from email either. But all my points keep adding up normally.

    Same here, I have been stuck of beauty fanatic for so long now. Tried updating my profile many times but that doesn’t work. Also emailed BH a couple of times around the beginning of the year but no response and no status change 🙁

    Well at least I know I’m not alone now!

  • 9 yrs, 11 mths ago

    I tried that. Everything is up to date but still no change. I got no reply from email either. But all my points keep adding up normally.

    Same here, I have been stuck on beauty fanatic for so long now. Tried updating my profile many times but that doesn’t work. Also emailed BH a couple of times around the beginning of the year but no response and no status change 🙁

  • 9 yrs, 11 mths ago

    I tried that. Everything is up to date but still no change. I got no reply from email either. But all my points keep adding up normally.

  • 9 yrs, 11 mths ago

    Still waiting to hear back from someone.

    It should be automatic but just in case go to your beautyheaven and just make sure that your profile is up to date and that all of the fields have been filled out and then update your info, it might do the trick.

  • 9 yrs, 11 mths ago

    Still waiting to hear back from someone.

  • 9 yrs, 11 mths ago

    No, you’ll be a Beauty Buff automatically when you get to the right points. You can go to ‘My Beautyheaven’ and see how many points you’ve accrued / spent since you joined & should be able to easily see if you’re eligible to be a Beauty Buff, but it hasn’t happened automatically. You can email BH staff info@beautyheaven.com.au to have them resolve the issue for you too 🙂

    Thanks i think I’ll shoot them an email.

  • 9 yrs, 11 mths ago

    No, you’ll be a Beauty Buff automatically when you get to the right points. You can go to ‘My Beautyheaven’ and see how many points you’ve accrued / spent since you joined & should be able to easily see if you’re eligible to be a Beauty Buff, but it hasn’t happened automatically. You can email BH staff info@beautyheaven.com.au to have them resolve the issue for you too 🙂

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