8 yrs, 8 mths ago

Experiences with website Look Fantastic?

Has anyone else have had any negative experiences with the website Look Fantastic???
I decided to order a GlamGlow mask on LookFantastic as it was cheaper than what it was being sold for in Australia.. I opted for the standard delivery and it said that It would arrive in 10 business days… Cool! So i ordered it and never received an email to confirm that the item was despatched which I thought was strange. It is now 10 business days and I emailed them asking what was the status of my order. I received an email to say that it may take up to 60 business days for it to arrive! 60 BUSINESS DAYS! No where on their terms and conditions or any of their policy does it say that an item may take up to 60 business days to arrive! Im so angry!

Im wondering if anyone else has used this website before and what their experiences was so it might help me calm down a little!

6 comments 32 voices

Replies

  • 8 yrs, 8 mths ago

    Actually, I think the 60 days is probably how long you would have to wait before they would consider it a lost parcel and initiate a replacement or refund.

    But speaking of lookfantastic, has anyone else (CherryBlossom :)) ordered their August beauty box? I haven’t ordered one in a few months because the products weren’t really appealing to me, but I did order one this month. 30ml Eve Lom cleanser with muslin cloth alone is worth the cost of the box!

  • 8 yrs, 8 mths ago

    I’ve ordered from Look Fantastic several times and my order arrived in about three weeks. They probably say sixty days to cover themselves just in case there are unforeseen problems with the delivery. Also, different countries have different delivery times.

  • 8 yrs, 8 mths ago

    I’ve only ordered from them once and it took about 4 weeks which is a little on the slow side but I’m happy to wait it it saves me $$$ 🙂

  • 8 yrs, 8 mths ago

    I know my Mum has ordered from them before (standard delivery as far as I’m aware w/out tracking), it took about 3-4 weeks for the parcel to arrive from memory. I think they give these times as a rough estimate.

  • 8 yrs, 8 mths ago

    I’ve ordered from them (thanks for recommending Lucrecia!), and my order arrived in about 3 weeks and I had ordered a one off beauty box which arrived on time as well.

    I hope yours arrives soon as per normal timings. Are you able to track it at all?

  • 8 yrs, 8 mths ago

    It doesn’t take 60 days, they just say that as a very outside estimate. You should have received a dispatch email though. I always do. Were you able to confirm that they did indeed dispatch your order? If so, it takes approximately 2-3 weeks from dispatch to receive your order. I’ve never had an order take more than 3 weeks. I hope that helps?

  • You must be logged in to reply to this topic.