8 yrs, 4 mths ago

does someone actually read the reviews before publishing? might have missed this one!

http://www.beautyheaven.com.au/skin-care/anti-ageing/38217-skin-physics-dragon-s-blood-facial-sculpting-gel#1001546

what a strange review to get approved, lol – hmmm obviously this one doesn’t understand much about hygiene – that sticking your fingers into a pot over and over is unhygienic over time no matter if it is one person or a hundred people and also the issue with air getting in and affecting the product. I use a clean applicator, but not everyone has these in their bathroom.

Guessing this type of person double dips with the chips/dip? 🙂

29 comments 32 voices

Replies

  • 8 yrs, 3 mths ago

    I checked out the review mayday linked to. It’s from 2011! As I read through both pages of reviews, I noticed one on page 1 that seemed a bit suss too. Susie Sawaya Sydney has only got this one review to her name & it’s a 5 star review when everyone else has dissed the product. It’s from 4 Jul 2014 12:47 PM.

    I know how to get the direct link to the specific review, yet my computer seems to be playing silly buggers & it won’t work for me. Just scroll down to see Susie Sawaya Sydney’s review.

    http://www.beautyheaven.com.au/make-up/mascara-eye-liner/28645-nude-by-nature-magic-mineral-mascara

  • 8 yrs, 3 mths ago

    haahah what in the world!

  • 8 yrs, 3 mths ago

    Just wanting to add to this thread. I was reading through the terrible reviews for a certain mascara and see that the brand has submitted a five star review as a response to one of them, therefore bumping up their rating (although only slightly as most reviews are one or two stars).

    http://www.beautyheaven.com.au/make-up/mascara-eye-liner/28645-nude-by-nature-magic-mineral-mascara?sort_by=created&page=1#739213

  • 8 yrs, 4 mths ago

    Hi beauties,

    just jumping in here to thank you for your feedback and also assure you all that we definitely do read all reviews that are submitted before we publish them on the site.

    Reviews that we consider unhelpful or lacking information are flagged – we then email the members who’ve written them to let them know why they haven’t been published and offer them tips and advice.

    Occasionally, some do unfortunately slip through the cracks. The review duality has flagged has now been unpublished and the member contacted. If you come across any reviews in future that you think need to be re-looked at, please send an email to info@beautyheaven.com.au and let us know.

    Please also email info@beautyheaven.com.au if you have any further queries about our review approvals process! That way we can get back to you as soon as possible.

    Thanks,
    bh’s Beth x

  • 8 yrs, 4 mths ago

    She wasn’t saying anyone was getting bullied, but re-reading your OP, it is pretty harsh. Making assumptions about someone not knowing much about hygiene and probably being a double dipper, even if said tongue in cheek, can be hurtful. (Not to mention you’re making assumptions about someone you know literally nothing about). I think the review comment was just an instant reaction she had to seeing people complain about jar containers, so she responded. Was it the wrong medium? Yes. Does it really actually matter? No. It seriously doesn’t.

  • 8 yrs, 4 mths ago

    Got to agree on the ‘is the review useful’ button needs to have a big NO option for everyone to jump onto.

    Really goes to show that BH staff are not as vigilant as they used to be. That review should never have got through, the member should have been emailed & told the review was rejected & to start a forum topic instead.

    Imagine if everything she has an opinion on ends up as ‘not really a review’ over plenty of products. And if someone was google searching reviews on that product, seeing that ‘review’ posted & approved, they’d be ????? on why it was on there.

  • 8 yrs, 4 mths ago

    LOL!! Thats hilarious

  • 8 yrs, 4 mths ago

    Sorry for double post, not having luck trying to delete.

  • 8 yrs, 4 mths ago

    This has certainly gave us plenty to talk about ❤️ It.

  • 8 yrs, 4 mths ago

    Hey duality: have you emailed bh about this review?

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