Im on purple but still havn’t gotten my prize yet??
I waited like few weeks 😐
This was mentioned in another thread:
Before you email just check in the mybeautyheaven section (top right corner near login) under my loyalty status and it tells you there what activities you need to have participated in to qualify for your purple gift: •To reach Purple status and your first prize, you have to participate in at least three different activities (eg. forum posts, product reviews and comments on articles).
If you have done this then definately email them, and check your address details are correct too.